SimpleCitizen Refund Policy
Here at SimpleCitizen, we try to make our refund policy as fair as possible. That’s why your refund eligibility depends on how far your application has progressed through our software.
Please see the following situations that qualify for refund requests:
Application Refunds
| Application Stage | Refund Eligibility |
|---|---|
| Questionnaire started, no other services used | 100% refund |
| Attorney Consultation Used or Translations Completed | 75% refund |
| Attorney review completed | 50% refund |
| Final application PDF delivered to customer and/or 180+ days have passed since purchase | 25% refund |
| The application has been mailed to the customer | Nonrefundable |
Enhancements (Add-Ons)
| Status | Refund Eligibility |
|---|---|
| Used | Non-refundable |
| Unused | If within 180 days of purchase, 100% refundable. Nonrefundable after 180 days. |
Rest assured! SimpleCitizen is committed to doing right by our customers! If you have received a decision on your refund request and are not satisfied, click here to review our 100% Satisfaction Guarantee policy and fill out the form to see if you qualify!
Questions about our refund policy? Reach out!
Due to bank transfer processing, please allow up to 30 days for refund requests.
Request a Refund
We standby our customers and immigrants everywhere. If you are not satisfied with your experience we'll make it right.
Please fill out the refund form carefully. Providing as much detail as possible can help us support your refund request as quickly and as effectively as possible.
Your request has been sent. We'll get back to you shortly.